Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for skis and snowboards?
Standard shipping typically takes 3-5 business days. Due to the oversized nature of skis and boards, we use specialized carriers to ensure your gear arrives safely and ready for the slopes.
What is your return policy for technical outdoor apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for safety reasons, climbing hardware and load-bearing equipment cannot be returned.
Do you offer professional binding mounting services?
Yes, we provide professional mounting for skis purchased on our site. You will need to provide your boot sole length (BSL) and skier profile during the checkout process.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Specific shipping rates and import duties for Canadian orders are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for larger gear purchases.